ACES Accessibility Statement

ACES is committed to facilitating the accessibility and usability of its website, acesaba.com, for everyone. ACES aims to comply with all applicable standards, including the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 up to Level AA (WCAG 2.0 AA). ACES is proud of the efforts that we have completed and that are in-progress to ensure that our website is accessible to everyone.

If you experience any difficulty in accessing any part of this website, please feel free to call us at 855.223.7123 or email us at info@acesaba.com and we will work with you to provide the information or service you seek through an alternate communication method that is accessible for you consistent with applicable law (for example, through telephone support).

ACES Client Intake FAQ

Client Intake Frequently Asked Questions (FAQ)

ACES - Parent Starting Services FAQ

ACES Cares

We recognize that you may not have the answers to all your questions. If you need more support or have further questions, please feel free to reach out to ACES at any time.

Table of Contents

  1. What Is the Estimated Timeline of the Assessment Process?
  2. Why Is It Necessary for Me to Fill out Multiple Forms Before the Assessment Appointment Is Scheduled?
  3. What Funding Sources does ACES accept?
  4. How Long Does ABA Last?
  5. What Does an Assessment Look Like?
  6. What Services Do We Provide?
  7. What Does ABA at ACES Look Like?
  8. How Long Does It Take to Get Approved and Start Services?
  9. Who Do You Hire?
  10. What Does the Training Process Look like for a Behavior Interventionist?
  11. Who Will Be on My Child’s Care Team?
  12. Does My Child Need a Diagnosis Before Starting Services?
  13. What's My Commitment?
  14. What Ages Do You Accept?
  15. What's the Estimated Cost?
  16. Do You Offer Services on Weekends?
  17. How Can I Talk to an ACES Representative?
  18. How Do I Get a Diagnosis?
  19. Do You Offer Parent/Support Groups?
  20. Do You Offer Free Services?
  21. Do You Offer Scholarships or Grants?
  22. Contact ACES
  1. What Is the Estimated Timeline of the Assessment Process?

    The assessment timeline can vary from one (1) to seven (7) weeks. ACES will work to ensure a shorter and efficient timeline for assessment; however, the assessment timeline will ultimately depend on your funding source. Refer to #5 for more details about our assessment. Return to Menu

  1. Why Is It Necessary for Me to Fill out Multiple Forms Before the Assessment Appointment Is Scheduled?
    • The more information we have ahead of time, the more time we can spend on clinical matters and be as effective and efficient during the assessment process.
    • Due to insurance limitations, we only have a limited amount of face-to-face time, and we want to have a better picture of the person seeking services. All the requested information is required by the funding source and/or will help us develop the best individualized treatment plan for services.Return to Menu
  1. What Funding Sources does ACES accept?

    ACES Accepts Most Insurance Providers Including: Aetna, BlueCross BlueShield, Cigna, UnitedHealthcare, Kaiser Permanete and TRICARE. Inquire with ACES below to confirm your your insurance with ACES team. ACES is contracted to provide insurance-based services with most health insurance companies, both private and military, regional centers, school districts, and private pay. Upon completing your application, you will be presented with a list of insurance providers with whom ACES is currently contracted.Return to Menu.

  1. How Long Does ABA Last?

    ABA is highly individualized so it’s hard to say how long ABA services may be necessary. Our goal at ACES is to plan for graduation from the first day services start. This means that ACES will work with clients and caregivers to identify long-term goals that the entire Care Team will be working towards. Our goal is to provide intensive and comprehensive services to help clients gain functional skills that help them build independence.Return to Menu

  1. What Does an Assessment Look Like?
    • Physical Assessment appointments are typically two (2) hours and will primarily take place at your local clinic. Some funding sources will require a second observation at a second location (i.e., home, playground, etc.). These hours are made up of a combination of direct and indirect billing.
    • The assessment will include questionnaires and standardized assessments that your Assessor will work through with you, observation of the person seeking services, and direct interaction and probing of skills. Your Assessor will answer questions about ACES services, give tours of our facility, and provide guidance on the next steps.
    • Depending on your Insurance provider your assessor may meet with you 1-3 times to do observations and formal assessments in person, which mean Direct billing. The definition of Indirect billing means there is work that Assessors do when they are not physically present with you and this typically happens after your first in-person appointment.
    • These tasks may include reviewing past records, scoring standardized assessments, coordination of care and creating a proposed treatment plan for your funding source to approve. Our program manager will also review the treatment plan before it is submitted to your insurance.

      ACES Assessment Bundle

      Return to Menu

  1. What Services Do We Provide?

    ACES is proud to provide a variety of clinic-based, home-based, and community-based services.Return to Menu

  1. What Does ABA at ACES Look Like?

    ABA at ACES is client centered, individualized, and focused on improving the quality of life for the entire family. We use a comprehensive and collaborative approach, which will include a variety of team members to ensure clients receive the best care.Return to Menu

  1. How Long Does It Take to Get Approved and Start Services?

    Once the assessment is complete, it takes on average about one month to receive the authorization for services, but timelines vary per funding source. ACES will do everything we can to get services started as soon as possible!Return to Menu

  1. Who Do You Hire?

    ACES employs qualified individuals who meet the specific requirements of our in-network insurance providers. All our staff are trained and provided with the necessary resources and oversights to ensure the best care for our clients.Return to Menu

  1. What Does the Training Process Look like for a Behavior Interventionist?

    At ACES, our Behavior Interventionist (BIs) go through an intensive training program that meets the Behavior Analytic Certification Board standards for them to become an RBT (Registered Behavior Technician). They also receive continued in field training by our BCBA’s as part of their ongoing training.Return to Menu

  1. Who Will Be on My Child’s Care Team?

    ACES Care Team

    Return to Menu

  1. Does My Child Need a Diagnosis Before Starting Services?

    Every insurance provider is different; however, most insurance-based services will require a diagnosis of Autism Spectrum Disorder, but ACES also offers Private Pay. Please contact us toll free at (855) 223-7123 for more information and assistance!Return to Menu

  1. What's My Commitment?

    When starting with ACES, you will be asked to sign a commitment to services. This commitment asks that you follow ACES' recommendations for methodologies and services hours and that you as a client will commit to completing those hours (which can range from 3-30 hours a week depending on your assessment) and the recommendations of your clinical team.Return to Menu

  1. What Ages Do You Accept?

    ACES provides services to all ages from infant to adult.Return to Menu

  1. What's the Estimated Cost?

    The cost will be dependent on your insurance provider and will take into account any co-pays and deductibles. If you have a cost associated with services like co-pays, you will be billed on a monthly basis once you receive your explanation of benefits from your insurance after your first service, which can take in excess of 45-60 days depending on your insurance provider.Return to Menu

  1. Do You Offer Services on Weekends?

    Yes, ACES will offer services on weekends, both in the home and in available clinics.Return to Menu

  1. How Can I Talk to an ACES Representative?

    You can contact ACES anytime at 1 (855) 223-7123 and listen to the prompts to speak with our Customer Services team, Rescheduling team, or a front office.Return to Menu

  1. How Do I Get a Diagnosis?

    Great news! If you're wondering how to get a diagnosis, there are resources available to help you. Although ACES doesn't provide diagnosis right now, you can click on the link provided below for information on how to get a diagnosis. Additionally, if you reach out to our Customer Service team at 1 (855) 223-7123, they may be able to provide you with information on diagnosticians in your area.

    How to Obtain a Diagnostic EvaluationReturn to Menu

  1. Do You Offer Parent/Support Groups?

    While we don't offer parent or support groups directly, our ACES team is always here to offer support and additional resources to help you on your journey. We also have informative and educational webinars that are free and open to anyone interested in learning more about ACES or ABA. You can sign up for ongoing webinars at any time!Return to Menu

  1. Do You Offer Free Services?

    ACES does not offer free direct services, but we do offer informative and educational webinars that are open and free to anyone interested in ACES or ABA.

  1. Do You Offer Scholarships or Grants?

    Although we don't offer free direct services or scholarships/grants, potential ACES clients can fund services through their insurance, out of pocket, or through state funded agencies like a Regional Center. We hope this information helps you on your path to finding the support you need.Return to Menu

Contact ACES

Fill out the form below or call us at (855) 223-7123 to connect with us!

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