Ipad Management System

We are migrating to a new iPad management system, MobileIron. MobileIron will improve our ability to troubleshoot and manage your iPad.

Your part in the migration will be very simple. You will receive an email with a PIN code at the email ACES has on file for you. On the date of migration, your iPad will automatically reset. All you will need to do is go through the iPad setup.

Please also make sure you have your AppleID and password, as depending on your iOS, you may need it during the setup process. If you no longer remember your AppleID password, you can reset it here: https://support.apple.com/en-us/HT201487

Please do not do a whole-device backup! You will not be able to use that backup during setup. If you have files that require backup, please back them up individually. Please be sure to keep HIPAA requirements in mind when backing up files; do not store protected information in insecure locations.

Detailed instructions for the migration are below.

First, make sure you have the email with the PIN code. The email will come from “The MobileIron Team” (no-reply@mobileiron.com) and will look like the image below:

If you have not received an email, please first check your junk and/or spam folder. If you still do not see it, please contact HR Onboarding (hronboarding@acesaba.com) as the email we have on file may be incorrect.

On the date of migration, your iPad should automatically reset and wipe itself. If it does not, you can manually do a factory reset by following the instructions here: https://support.apple.com/en-us/HT201274 Note that this method does not require a computer.

Before initiating the setup process, please make sure you’re in a place with good wifi. You will need a good wifi connection to complete the setup.

Once your iPad has properly wiped, you will see the initial “Hello/”Hola”/etc screen. Click the home button or swipe, and you will see the language selection screen. Select the appropriate language and go to next, then select the appropriate country and hit next.

Next, you will see a list of available wifi networks. Select the appropriate wifi and enter the password.

Wait for a moment while the iPad activates. Once that is complete you will see a location services screen. Choose “Enable Location Services”.

Now you should see the remote management/automatically configure screen. Which version you see will depend on what iOS you are on. If you have the “Remote Management” version, you will need to click Next.

Next, you will be taken to a screen where you will have fields to enter a username and password. Your username will be the email ACES has on file for you, which should be the same as the email you received the email with the PIN at. Your password is the PIN you received in that email. Note that the PIN you received is only good for one iPad’s activation. You will not be able to use the PIN to register any additional iPads.

Once you have successfully entered your username and password, your iPad will install the configuration. This may take a moment. If it times out, please retry.

Once the configuration is installed, you will be prompted to create a passcode for your device, and then re-enter it to verify. This is the passcode you will enter every time you wake up your iPad. You do have passcode options if you click on the “Passcode Options” link toward the bottom of your screen, however, we recommend creating a 4-digit passcode. You must use a passcode on your iPad - it is not only against ACES policy to not have a passcode, but puts you at risk of a HIPAA violation by allowing anyone to access your iPad.

Next, you will be prompted to enter your AppleID and password. You do not have to complete this step at this time - click the link for “Don’t have an AppleID or forgot it?”. It will now show another link toward the bottom for “Set Up Later in Settings”. Click this link. It will ask if you are sure you don’t want to use an AppleID, confirm “Don’t Use”.

Now you should see “Welcome to iPad”. Click “Get Started”.

You should now see the home screen of your iPad. All ACES required apps should begin to download automatically. If any required ACES apps do not appear after a reasonable interval, you can download them from the green “App Catalog” icon.

If you want, you can double check that you are now on MobileIron. Go to Settings > General, scroll down and look for Device Management. It should say “MobileIron Cloud DEP”. You can also click on it to confirm if you like - it should look like the screenshot below.

The final step in the setup is enabling MobileIron location tracking. This allows us to locate your device if it ever is lost or stolen. Click on the blue MobileIron Go icon. Confirm allow notifications, then confirm to allow location. If the app asks you for a username and password, you DO NOT need to enter anything or go through that step. Merely opening the app and going through any prompts is enough to trigger it.