Portal Sign-In

1. Select the way you would like to sign-in, either using your registered email or mobile phone number that can receive SMS text messages.
   • If you selected an email domain option, you will be taken to a login page for the email account associated with your domain account. Please login using your domain credentials.
     • Important: if you are logged into more than one domain account (e.g. multiple Microsoft accounts), please log out of all accounts and then log back in to the account associated with the email address you provided at registration.
   • If you selected “Sign in with Phone Number”, please input your phone number and click “Continue”
     • Select either “Send Code” or “Call Me” and you will receive a security code at the phone number you provided
     • Input the code and then select “Verify Code”
2. If login is successful, you will be redirected to your ACES Account Portal

Each code is temporary and helps keep your information secure.

Email sign-in is supported for email accounts from Gmail (Google), Microsoft (Outlook, Hotmail, Live), and Apple (iCloud).

‍If your email is from another provider (such as Yahoo, AOL, or a custom/work email), please sign in using your mobile phone number instead.

‍When authenticating via Google, Microsoft, or Apple, please ensure you are only logged into one account. If you are logged into multiple Google, Microsoft, or Apple accounts, please log out of all accounts and log back in with the account associated with the email address you provided at registration.

• Make sure you entered the correct email address or mobile phone number
• Check your Spam or Junk folder if using email
• Wait a few minutes and click Send Code again
• If using a phone number, confirm it is a mobile number that can receive text messages

If your email provider isn’t supported, please sign in using your mobile phone number instead.

Your phone number must be the same one you used during registration and must be able to receive text messages.

Please make sure you are using the same email address or mobile phone number you provided when you registered.

If you're unsure which one you used, or if your contact information needs to be updated, our onboarding team can help. Please call (855) 223-7123, Monday–Friday, 7am–6pm PST

This most commonly occurs because you are trying to sign in with an email or mobile phone number that was different from the email or phone number you provided to ACES when you first signed up for or inquired about services.

Please try signing in again with the mobile phone number or email you previously provided to ACES. If you still cannot sign in, please call our Client Onboarding Team at (855)-223-7123 for assistance.

Verification codes expire after a short time and can only be used once.

Click “Send Code” or “Call Me” again and enter the newest code you receive.

If you're having trouble signing in with the email or phone number you used during registration, please contact our client onboarding team.

‍Phone: (855) 223-7123

‍Hours of Operation:

• Monday – Friday, 7 AM – 6 PM PST
• Saturday, 7 AM – 3 PM PST

We’ll quickly help you access your portal.